Contacting us by e-mail

After your inquiry, we will send you an auto-reply email stating that we have received your inquiry.

In some cases, you may not receive an automatic reply due to automatic spam filters or security settings. If you do not receive the e-mail after waiting for a while, please contact us at sogomado[at]jari.or.jp.

It usually takes one to three business days for us to respond to your inquiry. If you do not hear from us within 3 business days, please contact us again using the form or contact our general contact (sogomado[at]jari.or.jp).

The personal information you provide will be used to respond to your inquiry and to confirm your identity, and will be handled appropriately in accordance with our Privacy Policy.

Please note that we may not be able to respond to your inquiry if there is an error in your e-mail address or phone number, if a virus is detected, or if there is a system failure. Please be aware of this in advance.

Contacting us by phone

To ensure accuracy, please contact us using the form or e-mail if possible.

For inquiries regarding commissioned research, testing, and facility use, please use the form or e-mail for your first inquiry, as we need to confirm the testing conditions. Thereafter, the person in charge will contact you by phone or email.

We work from home in our Tokyo office. We apologize for any inconvenience this may cause, but please contact us via form or email.

Please replace [at] with @ in your email address.